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Free Standard Shipping $50+

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Shipping FAQs

Free Standard Shipping on U.S. Orders Over $50
Click here to learn more about our recent shipping changes
Shipping Method Processing Time Delivery Time Total Delivery Time Shipping Cost for Orders under $50* Shipping Cost for Orders over $50*
Standard Ground 1-2 Business Days 4-8 Business Days 5-10 Business Days $5.95 FREE
Upgraded Ground 1-2 Business Days 3-5 Business Days 4-7 Business Days $7.95 $2.00
Rush 1-2 Business Days 1-3 Business Days 2-5 Business Days $14.95 $14.95
Overnight** 1 Business Day 1 Business Day 1 Business Day $19.95 $19.95
*Order total not including taxes.
Business Days are Monday through Friday.

ORDER FULFILLMENT

Orders are processed through our system every business day at 9 AM PST. All orders placed after 9 AM PST will be processed the next business day.

Please allow 1-2 additional business days for your order to be fulfilled and shipped.

During periods of high volume such as Christmas, please allow up to 4 business days for your order to ship.

Expedited orders are processed through our system every business day at 12 PM PST. All expedited orders placed after 12 PM PST will be processed the next business day.

**Overnight orders are processed every business day at 12 PM PST. All Overnight orders placed after 12 PM PST will ship the following day.

Business days are Monday through Friday. Business days do not include weekends or national holidays. Please note that all shipping costs are non-refundable.

SHIPPING MAKEOVER

Due to the recent rise in shipping costs we have given our shipping policies a makeover to allow us to stay committed to making the healthiest and highest quality cosmetics in the world. Our new shipping policies will allow us to provide better services to our customers and continue to create the purest products at an amazing value. We will of course still offer our generous 100% Satisfaction 30 day return policy. Click here to Learn More

SHIPPING

How did my package ship?

A tracking number starting with “1Z” means your package shipped via UPS. A tracking number with 22 digits means it shipped with USPS.Orders with free standard shipping will ship via USPS and UPS. The carrier we use to ship your order is dependent on the weight and its destination. Any order shipping to a PO box, APO/DPO, Hawaii, Alaska, and Puerto Rico which will ship with USPS.

Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?

USPS updated their shipping policy to reflect their new estimated transit times across the nation. This estimated time does not necessarily indicate expedited service.

Why did one order ship UPS, United Parcel Service, and another order ship USPS, United States Postal Service?

The weight and size of the order determines how your order shipped. Heavier orders, in general, ship via UPS while lighter orders ship with USPS.

Expedited orders are shipped UPS or USPS dependent on the weight and its destination.

Expedited orders shipped to a PO Box, APO/DPO, Hawaii, Alaska, Puerto Rico, Guam and other US territories will ship with USPS Priority Mail.

How long will my package take to arrive?

Your order is being packed and shipped from our warehouse in San Jose, California. Orders with standard shipping will take approximately 5 to 10 business days to be delivered.

What are business days?

Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.

How do I know my package has shipped?

When orders are packed in our warehouse in San Jose, California, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.

Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.

Why is my tracking number not updating?

If the tracking has not updated, it might mean the package hasn’t yet been picked up.
  • Orders are generally processed and shipped within 48 hours.
  • Our daily pickups are generally towards the end of the day.
  • Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center.
  • Please note that there is no visibility for USPS First Class packages. Tracking for these packages will generally show when it was picked up by USPS and when it was delivered.
  • There is step by step tracking for USPS Priority packages, but the USPS site does not always update immediately.
  • It may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive its destination.
  • If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.
  • You cannot track your package within a few days after you have received the shipping confirmation, please contact us by emailing info@puritycosmetics.com or call us at 415-814-9788.
If the tracking has updated and suddenly stopped but does not continue updating within a day or two, it can mean:
  • Package is stuck and requires further assistance (incorrect/ missing address).
  • Package is damaged or lost.

What do I do if my package does not arrive in the estimated timeframe?

All standard orders take 5 to 10 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s web site will often state if packages are being delayed due to weather.

If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact us at customerservice@puritycosmetics.com or 415-814-9788.

Inclement Weather Conditions

If your part of the country and/or transportation lanes are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. Our carriers will post any delays due to weather or a natural disaster on their web site.

When the weather is warm, your solid items may show signs of separation or melting because our products are all natural. You can stir or shake it contents and let it sit at room temperature until they return to their original consistency.

International Shipping:

Our products are available in the following countries. All inquiries regarding orders placed on our official international websites (1st table) may be directed to customerservice@puritycosmetics.com. **PLEASE NOTE** that inquiries regarding orders placed on third party distributor websites (2nd table) must be discussed with each individual distributor. This includes shipping, returns, refunds, and exchanges.

OUR OFFICIAL INTERNATIONAL WEBSITES
Andorra Austria Belgium Bulgaria
Canada China Croatia Denmark
Estonia Finland France Gibraltar
Greenland Hungary Iceland Ireland
Lativa Luxembourg Malta Monaco
Montenegro Netherlands Norway Poland
Portugal Réunion Romania Slovakia
Sweden Switzerland United Kingdom Ukraine
United States
THIRD PARTY DISTRIBUTORS
Australia Brunei Czech Republic Finland
Germany Italy Lithuania Netherlands
New Zealand Russia Singapore Slovenia
South Korea Taiwan
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