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100% PURE

To redeem your Purist Perks in the mobile app, simply log into your account and redeem your reward voucher and then copy and paste your discount code in the mobile app! Contact customerservice@ puritycosmetics.com for any assistance

Your Tote

Returns & Exchanges

Beauty doesn’t get cleaner than this. If you don’t love it, we’ll take it back – pure and simple.

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We’re purists: we believe you should be 100% satisfied with your products. Because our products are made with the cleanest and most nourishing ingredients, it’s easy to stand behind them. That being said, if a product isn’t the right fit for you, we will be here to help.


If for any reason you’re not satisfied, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from 100percentpure.com (minus the cost of shipping). After 60 days, returns will be eligible for a store credit.*



*We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

To return or exchange your order, please contact our customer service team:

1-844-787-3100

customerservice@puritycosmetics.com

Returns FAQ

How do I place a return or exchange?

We're sorry you didn't love your 100% PURE™ products. Please reach out to our customer service team at customerservice@puritycosmetics.com with your order number and the products you'd like to exchange or return, and we'll be happy to help you.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement once the return is processed.

What should I do if I receive the wrong product?

We’re sorry about that! If you received a product different from the one that you ordered please contact us at customerservice@puritycosmetics.com and we’ll be sure to get you the 100% Pure™ product you ordered!

How do gift returns or exchanges work?

If you were gifted a 100% PURE™ product but it isn't what you had in mind, you can return your items for store credit. Please reach out to customerservice@puritycosmetics.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll take care of it!

Are there certain items that are non-refundable?

Yes. Items marked as final sale, partial return of gift sets and free gifts or promotional items are not eligible for returns.

What is your return policy for items purchased in-store?

If you make a purchase at a 100% PURE™ store, you can return or exchange your items accompanied with a valid receipt up to 60 days from the purchase date to any store location. Returns without receipt will be eligible for a store credit.

Can I return an item I purchased online, in-store?

Yes. All items purchased on 100percentpure.com (except for final sale) are eligible for return to any store location.

BEFORE YOU CHECKOUT

Pick 2 free samples

Hand Sanitizer Gel Sample Packet

Available in US only. Unavailable for expedited shipping.

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Hand Sanitizer Gel Sample Packet

Fragrance-free gel sanitizer that helps reduce disease-causing bacteria while providing lasting hydration with aloe vera juice.

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Burdock & Neem Shampoo Sample Packet

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Burdock & Neem Shampoo Sample Packet

Purifying formula unclogs pores, stimulates circulation, and alleviates dryness, itching, and flaking. With added hydration for healthier scalp and hair.

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Multi Vitamin Serum Sample Packet

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Multi Vitamin Serum Sample Packet

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Hydra Drench Cream Sample Packet

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Hydra Drench Cream Sample Packet

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Green Tea EGCG Cream Sample Packet

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Green Tea EGCG Cream Sample Packet

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Blood Orange Shower Gel Sample Packet

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Blood Orange Shower Gel Sample Packet

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2nd Skin Foundation: Shade #3 Sample Packet

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2nd Skin Foundation: Shade #3 Sample Packet

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2nd Skin Foundation: Shade #4 Sample Packet

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2nd Skin Foundation: Shade #4 Sample Packet

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2nd Skin Foundation: Shade #5 Sample Packet

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2nd Skin Foundation: Shade #5 Sample Packet

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Tinted Moisturizer: Golden Peach Sample Packet

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Tinted Moisturizer: Golden Peach Sample Packet

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Tinted Moisturizer: Peach Bisque Sample Packet

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Tinted Moisturizer: Peach Bisque Sample Packet

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Tinted Moisturizer: White Peach Sample Packet

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Tinted Moisturizer: White Peach Sample Packet

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Tinted Moisturizer: Sand Sample Packet

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Tinted Moisturizer: Sand Sample Packet

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Mattifying Primer Sample Packet

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Mattifying Primer Sample Packet

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Charcoal Clay Cleanser Sample Packet

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Charcoal Clay Cleanser Sample Packet

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2nd Skin Foundation: Shade #2 Sample Packet

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2nd Skin Foundation: Shade #2 Sample Packet

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Luminous Primer Sample Packet

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Luminous Primer Sample Packet

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Kelp & Mint Shampoo Sample Packet

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Kelp & Mint Shampoo Sample Packet

Hydrating and invigorating shampoo gently purifies while adding bounce, body, and luster. Kelp thickens and strengthens while seaweed collagen adds shine.

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