|Shipping Method||Transit Time||Cost|
|Standard||5-10 business days||FREE!|
|Flat Rate - 3 Business Days||3 Business Days||$9.95|
|Flat Rate - 2 Business Days||2 Business Days||$14.95|
|Flat Rate - Next Day (overnight)||1 Business Days||$19.95|
Orders are processed through our system one time per day by 8am PST. All orders placed thereafter will be processed the next business day. Please allow 1-2 business days for your order to be fulfilled and shipped. If we experience high volume for a promotion or holiday, please allow an additional 2 business days for fulfillment.
Orders with expedited shipping will be processed and fulfilled up until 12 noon PST. All orders placed thereafter will be processed the next business day.
NOTE: Express packages will NOT be delivered on the weekend. Your package will be delivered the next business day, Monday through Friday.
Orders with standard service will ship via either FedEx or USPS depending on total weight and zipcode. Any addresses containing a PO box, APO/DPO address, destinations in Hawaii, Alaska, and Puerto Rico which will automatically ship via USPS.
Please note that any orders with expedited shipping service will ship with either FedEx Express or USPS Priority, with the exception of addresses going to a PO Box, APO/DPO address, destinations in Hawaii, Alaska, Puerto Rico, Guam and other US territories will ship via USPS.
NOTICE TO THE CUSTOMER:
Please note that business days do NOT include the weekend or national holidays.
Please note that all shipping costs are non-refundable
- FedEx tracking numbers have 12 digits and can be tracked at www.fedex.com/tracking Ie. 1234-5678-9012
- USPS tracking numbers have 22 digits and can be tracked at www.usps.com/tracking Ie. 1234567890123456789012
How did my package ship? Why did one ship FedEx and the other USPS?
The shipping method is determined by the weight of the package. Lighter packages are generally shipped with USPS and heavier ones with FedEx.There are exceptions when the package is being shipped to areas listed in the Shipping Carrier section above.
Why does my USPS tracking number state 1-Day, 2-Day 3-Day Delivery? Is it expedited?
If your package is shipped via USPS priority mail, please note that USPS recently updated their shipping policy to reflect their new estimated transit times to deliver a package across the nation. This is not the same as expediting. This shows the amount of days USPS estimates for packages to be delivered via standard shipping.
How do I know that my packages will get to me in time for the holiday?
We will be guaranteeing every package to be delivered by Christmas Eve for ALL orders through Sunday, December 20. All orders thereafter will only be guaranteed based on the chart below.
|Guaranteed for All Orders||Through Sunday 12/20 by 12am PST|
|Guaranteed for Orders $100 and up||Monday 12/21 by 12am PST|
|Guaranteed for Orders $125 and up||Tuesday 12/22 by 12am PST|
|Guaranteed for Orders $150 and up||Wednesday 12/23 by 12am PST|
All of our chosen shipping methods are based on the Guaranteed Delivery Calendars posted by our carriers as listed in the links below. Please be sure to monitor your tracking to ensure that it will be delivered in time. If the tracking is no longer updating or shows to be delayed, it is possible that high volume or harsh weather conditions have delayed your package. In this instance, please contact our Customer Service department at your earliest convenience at firstname.lastname@example.org or at 844-PURE-100.USPS Holiday 2015 Guaranteed Delivery Policy:
How do I know my package has shipped?
Once orders are processed, tracking numbers are automatically emailed in the shipment confirmation when labels are printed and will be associated with the package. When the tracking number is tracked online, you can see the current transit status for the package.
There are 3 main tracking statuses: Label created, In transit, Delivered.
If the status is “label created” – (FedEx) or “pre-shipment” – (USPS), it means a label has been created for your order but it has not yet been picked up / shipped.
During special promotions and holidays, it can take an extra day or two until ready for pickup as our Order Fulfillment policy allows for one to two business days. Carriers pick up 1 time at the end of each business day around 4pm PST. The status will be updated to “In Transit” once the package has been scanned into the carrier's system after pick up.
It will continue to show “In Transit” throughout the entire journey to the final destination where the last scan updates the status to “Delivered”.
Please note that there is no visibility for first class USPS packages that are under 1lb until it reaches the second sorting facility closest to you which may take up to 5 business days. Tracking for these packages may show "pre-shipment" until the tracking is updated.
What does this delivery notification mean?
Incorrect Address: There may be a misspelling, missing information, or the apartment/ suite number is incorrect. Once the address has been corrected, the carrier will re-attempt delivery the next business day. When there is an exception for “unable to deliver, returned to shipper”, this signifies that the carrier was unable to correct the address, and that the package will come back to us. Once we receive the package back, we will contact you to confirm the correct address
Customer not available or business closed: Delivery was attempted but the final destination was closed or the recipient was unavailable. The carrier will attempt delivery the next business day.
What do i do if my package does not get to me by the estimated delivery date?
Carriers often provide an estimated delivery date to show when a package is projected for delivery.These estimates often change depending on current weather or road conditions, need to correct address, or high volume during holidays. At this point, it is the responsibility of the carrier to uphold their transit times. Please make sure to check the tracking number often to ensure that it is making progress.
Tracking shows that my package has been delivered, but I did not receive it.
If your tracking number shows that the package has been delivered but you have not received it, please try the following:
- Check around the yard/house.
- Check with your neighbors.
- Check with the carrier.
Sometimes carriers will leave packages in places where they think they will be safest (behind a side gate, under a bush, etc.).
Inclement Weather Conditions
If your area is experiencing any harsh storms or severe temperatures please be aware of possible occurrences you may experience. Our shipping carriers can have delays in those immediate areas due to flight delays and/or truck breakdowns or stalls. This can happen to both ground shipping and expedited shipping. You may see your tracking information reflect these delays. In these cases, we must ask that you remain patient while the local teams work to get your package to you. If it has been over 2 weeks past the ship date, please inquire with us for further information.
Severe temperatures can cause changes in our products. Liquids can freeze during the colder seasons and may cause the packaging to crack or break. Please use caution if you've noticed this happen to your items. If you receive your items damaged, please contact us for further assistance. If the packaging is in tact but the product is frozen, please note that the ingredients are all natural and can be thawed and then shaken to return it back to its original consistency.
During the warmer seasons your solid items may show signs of separation or melting. Because our products are all natural, you can simply stir contents and then let them sit in room temperatures until they return back to their original consistency.
Occasionally carriers make mistakes, and may deliver to the wrong location (ie. down the street, next door, etc.). If this happens, or you're still not able to locate your package, please contact us at email@example.com or 415-814-9788.