Try At Home FAQs
How does the Try At Home program work?
Your trial begins when your items are delivered. We’ll authorize your card at checkout - which does set aside funds for the full amount of the order plus $2.99 for the trial fee. You will be charged a $2.99 trial fee once your order ships - but you won’t be charged until after the end of your trial.
Don’t love it? Send any items you don’t want back to us. From there, the authorization on your account will be released within a few business days (bank processing time), and you’ll only be charged for what you keep.
Credit cards and debit cards are currently eligible for this program. Gift cards are not accepted.
This program is available to US customers only.
Does it cost me anything to Try At Home?
Yes. We charge a $2.99 trial fee that helps to cover product returns and the cost of offering our customers Try At Home.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order plus a $2.99 trial fee. You'll see a pending authorization on your statement. You will be charged the trial fee along with any non-Try now items once your order ships. We'll only charge your card for the items you decide to keep at the end of your trial period.
We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you’ve had a chance to try them.
Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).
What’s an authorization?
Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.
When does the trial period begin?
Your trial period starts when the package is delivered to your house. You have until the end of your trial period to postmark returns.
How do you know not to charge my card for the items I’m returning?
We provide ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged.
Be sure to review the return policy for a list of conditions.
What if I decided to keep the items but then want to initiate a return after the end of my trial?
No problem! Our regular return policy is still in effect.
Can I use TryNow with other promotions or Purist Perk points?
Unfortunately, not at this time. Your TryNow order is ineligible for combination with promotions, discounts and Purist Perk points.
When will I be charged the trial fee?
We'll charge the $2.99, along with any non-TryNow items, when the items are shipped from our facility.