Thank You For Your Business!

Contact Information:

You can reach our customer service at (415) 814-9788 or info@puritycosmetics.com.
If you are inquiring about your order, please have your Order Number ready!

Shipping Policies:

Internet orders are shipped within 2 business days. Once your order has shipped, please allow 3-10 business days (Standard Delivery).
Orders under $50 ship via USPS. Please notify us if you are unable to accept USPS delivery by contacting Customer Service at (415)814-9788 or info@puritycosmetics.com.
Orders over $50 ship via UPS or USPS, depending on the package size. You will be notified of this after your order ships.

Return Policies:

We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% Pure item you purchase! We fully guarantee and stand by our products! If for any reason you are not happy, you may return the product(s) within 30 days. Please include a copy of your receipt, and indicate how you would like your return to be processed:

a. store credit: to be used towards future orders
b. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)

Please send returns to:
Sorry, we cannot accept Certified Mail. If you would like to guarantee your return has arrived to our offices, please use a mail service that offers a Tracking Number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process.

If you have purchased your 100% Pure products through a 3rd party retailer, please contact the store for more information on their return policy.

Please help us maintain our generous return policy by selecting your items with care. Our Brand Ambassadors are available to help you with any questions! (415) 814-9788 or info@puritycosmetics.com.

Using Your LivingSocial Voucher/Gift Certificate:

- Enter your voucher on the checkout page in the Coupon Code box.
- Vouchers can take up to 24 hours to be activated after they are purchased. Any vouchers purchased over the weekend will be activated Monday morning.
- Your order subtotal must be at least $50. - Your order will qualify for that week's Gift With Purchase if the final amount after the voucher meets the minimum.
- Only one voucher per customer and per order, please.
- Free Standard Shipping is automatically applied.

Promotions and Gifts With Purchase:

- Some promotions cannot be combined.
- To qualify for the Gift With Purchase, your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied.